FAQ yes365

You must be at least 18 years old to register and use the yes365 platform. This is a legal requirement and a condition of our platform licence. yes365 takes seriously its responsibility to ensure the platform is only used by age-eligible individuals.

No. Each individual is only allowed to have one yes365 account only. Creating multiple accounts using different phone numbers, emails, or other details violates yes365's Terms and Conditions and may result in all associated accounts being permanently suspended.

Login to your account and go to the Account Settings and select the information you wish to update. Any changes to your phone number or email require OTP verification for security purposes. If you encounter any issues, contact our live chat support for immediate assistance.

For KYC (Know Your Customer) verification, you are required to submit:

• A copy of your MyKad (front and back) or a valid passport
• Proof of current address (bank statement or utility bill within the last 3 months)
• A selfie holding your identity document

The KYC review process is typically completed within 1 to 3 working days. Verified accounts enjoy higher withdrawal limits and faster processing.

Yes, you can request account deletion via the yes365 live chat support. Before the deletion is processed, ensure your account balance has been fully withdrawn and there are no active wagers. Account deletion is permanent and cannot be reversed once processed.

yes365 supports a wide range of deposit methods for the convenience of Malaysia members:

• FPX (Online Bank Transfer) — Maybank2u, CIMB Clicks, Public Bank, RHB and more
• e-Wallet — Touch 'n Go eWallet, Boost, GrabPay
• Direct Bank Transfer — to the designated yes365 bank account
• Debit/Credit Card — Visa and Mastercard
• Cryptocurrency — USDT (TRC20/ERC20), Bitcoin

All deposit methods are processed instantly or within just a few minutes.

The minimum deposit at yes365 is RM 30 for most payment methods. For deposits via e-Wallet such as Touch 'n Go, the minimum limit is RM 10. No maximum limit is set for regular deposits, however deposits exceeding RM 50,000 may require additional verification for compliance purposes.

Most deposits are processed within 1 to 5 minutes. If your deposit has not arrived after 30 minutes, please:

• Verify whether the transaction was successful on your bank or e-Wallet side
• Keep proof of payment (reference number, screenshot)
• Contact yes365 live chat support with proof of the transaction

Our team will investigate and resolve the issue within 2 working hours.

yes365 does not charge any processing fees for deposits via FPX, e-Wallet, and bank transfer. However, your bank or e-Wallet operator may apply a small fee according to their own policy. For crypto deposits, the network fee (gas fee) is borne by the user and depends on blockchain network conditions at the time.

Withdrawals at yes365 are processed according to the following schedule:

• e-Wallet (TnG, Boost, GrabPay) — 15 minutes to 1 hour
• Bank Transfer (FPX/IBG) — 1 to 24 business hours
• Crypto (USDT/BTC) — 30 minutes to 2 hours (depending on network)

Withdrawals submitted on working days before 10 PM are usually processed on the same day.

Withdrawal limits are as follows:

• Minimum — RM 50 per transaction
• Daily maximum — RM 30,000 for standard accounts
• VIP daily maximum — up to RM 100,000 depending on VIP tier

Platinum and Diamond VIP members enjoy higher withdrawal limits and faster priority processing.

Withdrawals may be rejected for several common reasons:

• Bonus wagering requirements (rollover) not yet fully met
• Bank account details do not match the yes365 account holder's name
• KYC verification not yet completed
• Insufficient balance after fee deduction or active wagering
• The destination bank account is inactive or has a receiving limit

Contact our support team with your withdrawal reference number for further clarification and prompt resolution.

New yes365 members are eligible to receive Welcome Bonus of up to 100% on your first deposit, subject to eligibility requirements and minimum deposit amount. This bonus is automatically credited to your account after your first successful deposit. Check the Promotions for full details including the wagering requirements that must be met.

Wagering requirements mean you need to wager a specified amount before bonus funds can be converted into withdrawable cash. For example, if you receive a RM 50 bonus with a 10x wagering requirement, you need to wager RM 500 (RM 50 × 10) before the bonus can be withdrawn. All games at yes365 contribute toward the wagering requirements unless otherwise stated in the promotion terms.

Yes! yes365 offers a wide range of ongoing promotions for all members, including:

• Weekly cashback — up to 10% of total net losses
• Reload bonus — every time you make a new deposit
• Birthday gift — special bonus credited on your birthday month
• Exclusive VIP offers — higher cashback, larger withdrawal limits, and personalised service

Visit page Promotions for the latest list of offers.

Yes. If you do not wish to receive any bonuses, you can disable automatic bonus acceptance in the Account Settings > Bonus Preferences. This way, your deposit will not be subject to any wagering requirements and you are free to make withdrawals at any time without any restrictions.

yes365 offers over 1,000 game options covering:

• Live Casino — Baccarat, Blackjack, Roulette with real live dealers
• Video Slots — popular titles from Pragmatic Play, PG Soft, Spadegaming and many more
• Sports Betting — football, badminton, tennis, esports and more
• Fish Shooting Games — a wide variety of exciting themes with progressive jackpots
• Bingo — interactive bingo games with real players

Some slot games at yes365 offer free demo mode which allows you to play without using real money. This is ideal for practising and understanding game mechanics before wagering with real money. However, winnings in demo mode cannot be withdrawn and are for entertainment and practice purposes only.

All games at yes365 use Certified Random Number Generator (RNG) by independent audit bodies. RNG ensures every game outcome is completely random and cannot be manipulated by any party, including yes365 itself. Our game providers such as Pragmatic Play and PG Soft also hold internationally recognised fairness certifications.

yes365 protects all members' personal data using 256-bit SSL encryption for all communications between your browser and our servers. Personal data is stored on secure servers that comply with international security standards. yes365 never sells or shares members' personal information with third parties without consent. Read Privacy Policy for more information.

Act immediately if you suspect your account has been accessed by another party:

• Change your password instantly via Account Settings
• Enable two-factor authentication (2FA) if you have not already done so
• Contact yes365 live chat support to temporarily freeze your account
• Check your recent login history and transaction records in your account

The yes365 security team operates 24/7 and will take immediate action to protect your account.

Yes. yes365 operates with an official licence issued by an international regulatory body recognised. This licence ensures all platform operations comply with industry standards, including game fairness, member fund protection, anti-money laundering, and responsible gaming. Licence information is available for review in the About Us section.